Who are we?
CoolDogArt.com is owned and operated by RCP Inc, whose president, Patrick M Mooney, is a dog and art lover. He takes pride in his human touch with customers. If anyone has concerns about an order he wants to hear from them immediately.
Your order will be shipped via US Postal Ground Service from the manufacturer’s warehouse within two to three business days. (More information below, in the FAQ). We are required to charge sales tax on all orders shipped to addresses in Illinois (6.6%) US only. No tax will be charged on orders shipped outside the state of Illinois, US.FAQ (Frequently Asked Questions)What about shipping costs?
Shipping is $5.50 for all USA orders. Up to ten items can fit into a shipment. We ship the prints in a tube.
In Canada, there is free shipping for items totaling over $150. Outside the US and Canada, there is free shipping for items totaling over $250.
If you prefer a different form of delivery, we also offer 3 Day Select shipping for $11.50 (this is for USA only).
Packages addressed to Alaska, Hawaii, and Puerto Rico are shipped shipped via US Postal Service Priority Mail (free).
Shipments to The Virgin Islands and Guam are treated as international shipments.
Shipping to Canada will be $18.50 per order.
International shipping charges will be $26.00 per order.
How are the items shipped?
The items are shipped in a durable tube. Some customers have misgivings about their prints being rolled up, but rest assured, once out of the tube, they are fine (we have virtually no complaints!). We recommend that once out of the tube, the prints should be allowed to unroll naturally. Do not force them to be flat. If the prints are not framed immediately, we recommend that they be stored flat to maintain quality.When should I expect delivery?
Virtually all our products leave the warehouse by the third or fourth business day after you order; many times it’s faster than that. During heavy shopping seasons, it may take up to five or six days to leave the warehouse. After the product leaves the warehouse, standard US Postal Ground and UPS Worldwide shipping times apply, which, depending on your location and the volume being handled by US Postal at the time, is from five to eight business days within the USA, longer for international shipments.Can I order over the phone?
Sure! Call us toll-free at 1-866-333-5963 (evenings too!) and we will be happy to take your order. This is not an answering service, you'll talk to real employees of CoolDogArt.com. Or if you prefer, you can send us your name and address (email too) along with a note detailing the item(s) that you want to order to:
300 Pine Lake
Collinsville, IL 62234
VISA, MasterCard, and Discover card is accepted. If you prefer not to pay by credit card, make check payable to "RCP Inc.". Money orders are preferred. There will be a delay for personal checks.I like the print, but do you have a different size?
Limited edition prints are always produced in a set amount and always in the same size. For prints that aren't limited editions, sometimes we may have a different size but most of the time, unfortunately, the answer will be no.I love this print but I hate that ugly logo on it! Can you do something about that?
Many prints on this site display a copyright, watermark or logo from the publisher which is used to prevent unauthorized copying. This will NOT be on the prints that we send to you.Can I have permission to use an image that is displayed on this site?
Permission must be obtained from the artist. If you don't know how to contact an artist we recommend that you enter their name in one of the popular search engines such as Google.How will the charge look like on my credit card statement?
The charge on your credit card will say "Reliable Computer Professionals, Inc"How about framing?
The shipping charges for framed items often exceed the cost of the frames themselves. Quite often customers complain of receiving damaged items. As of now, we are exploring ways where we can offer framing options in a cost-effective way.How safe is my credit card information?
When you buy from CoolDogArt.com your credit card purchase is processed in real time through Ipayment and secure eCommerce servers run by Yahoo.com. Then your order is encrypted with PGP before being sent to CoolDogArt.com. Your card couldn’t be safer! The only way we improve our business is from the feedback we receive from customers, so tell us what you like and what you don't like about us, we value your opinion!What is your return policy?
If you are unhappy for any reason with your items, please contact us first (at info@CoolDogArt.com) and we will make refund and shipping arrangements. We ask that you do this within 60 days of your purchase.
What is a limited edition print?
Limited editions are just that, limited in number giving the print more value. They are usually signed and numbered. Edition sizes generally range between 500-1000, depending upon the artists wishes. After the editions are sold, no more are ever reproduced.
What is an artist proof?
Artists proofs are higher in price than limited editions, although there is no physical difference between the two. Artist Proofs are the artist's personal prints that are given to him as part of the printing - usually 10% of the edition. Artist proofs are numbered differently. If you are not a collector, you would want to save the extra cost and go with the limited edition print. Artist proofs are more valuable if the number is lower. Collecting art prints is a lot like collecting coins or stamps. On face value they are the same but subtle differences like numbering can make a big difference in worth.
What is a canvas transfer?
Canvas transfers are made by taking an existing paper print and putting it into a special solution that soaks away the paper. A film of ink is applied that is left to a specially prepared, stretched canvas. These look very much like an original when you put them in a frame. They are great looking and very durable.
What is a giclée?
In brief, it is a high-resolution process that is growing in popularity in the art world. The colors are much sharper than with traditional reproductions.
With the advent of giclée (zhee-clay, French for "a spray of ink") the art of fine art printing has become even more precise. Because no screens are used, the prints have a higher apparent resolution than lithographs. In the giclée process, a fine stream of ink-- more than four million droplets per second—is sprayed onto archival art paper or canvas. The effect is similar to an air brush technique but much finer. Each piece is carefully hand mounted onto a drum which rotates during printing. Exact calculations of hue, value and density direct the ink of four nozzles. This produces a combination of 512 chromatic changes (with over 3 million colors possible) of highly saturated, nontoxic water-based ink. The artist’s color approval and input are essential for creating the final custom settings for the edition.We will be happy to answer any other questions that you may have through our toll free number, 1-866-333-5963 or by email, info@CoolDogArt.com
CoolDogArt.com is a division of RCP inc.